Shipping policy

Shipping //

Lyssier currently ships to Germany and destinations within the European Union that are available at checkout.

Every order is carefully packed and sent with tracking and insurance.

Shipping costs //

Germany // €4.95 & Free shipping from €100

European Union // €9.95 & Free shipping from €150

The applicable shipping cost is shown in your cart and again at checkout before you place your order.

Delivery times //

For products shown as in stock:

Germany // 1–3 business days

European Union // approximately 2–8 business days

Orders placed before 12:00 noon Germany time on business days are generally prepared for dispatch on the same day. Orders placed later, on weekends or public holidays are generally prepared on the next business day.

Business days are Monday to Friday, excluding applicable public holidays.

You will receive tracking information by email once your order has been dispatched.

Delivery times for made-to-order products or special editions, if applicable, are stated separately on the relevant product page.

Tracking & insurance //

All orders are sent with tracking and are insured in transit.

The carrier’s insurance does not limit your statutory rights against Lyssier if an order is lost or damaged before delivery.

Returns //

Information about withdrawal, returns and refunds can be found in our Refund & Withdrawal Policy.

Further practical information is available under Shipping & Returns.

Questions? //

studio@lyssier.com