We prepare every order carefully and ship it insured and tracked from Germany. As soon as your order leaves us, you’ll receive an email with your tracking information.
If anything looks unusual along the way, just write to us. We’ll take care of it.
Lyssier currently ships to Germany and destinations within the European Union that are available at checkout.
Germany // €4.95 & Free shipping from €100
European Union // €9.95 & Free shipping from €150
The applicable shipping cost is shown in your cart and again at checkout before you place your order.
For products shown as in stock:
Germany // up to 3 business days
European Union // approximately 2–8 business days
Orders placed before 12:00 noon Germany time on business days are generally prepared for dispatch on the same day. Orders placed later, on weekends or public holidays are generally prepared on the next business day.
Business days are Monday to Friday, excluding applicable public holidays.
You will receive tracking information by email once your order has been dispatched.
Delivery times for made-to-order products or special editions, if applicable, are stated separately on the relevant product page.
All orders are sent with tracking and are insured in transit.
The carrier’s insurance does not limit your statutory rights against Lyssier if an order is lost or damaged before delivery.
Changed your mind? That’s okay. If you are a consumer, you generally have a statutory right to withdraw from an eligible online purchase within 14 days without giving a reason. If you’d like to return your order, write to us and we’ll guide you through the next steps.
During the statutory withdrawal period, you may handle the object to the extent reasonably necessary to establish its nature, characteristics and functioning.
You bear the direct cost of returning goods when exercising your statutory right of withdrawal.
Please contact us at studio@lyssier.com before sending a return so that we can provide the relevant return instructions and correctly allocate the shipment.
Contacting us beforehand is helpful but is not a condition for exercising your right of withdrawal.
Full details can be found in our Refund & Withdrawal Policy.
We reimburse payments in accordance with the applicable statutory requirements, including the cost of our least expensive standard delivery option.
We may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent them back, whichever occurs first.
Every object is inspected before dispatch.
If your order arrives damaged, appears defective or contains the wrong item, please contact studio@lyssier.com as soon as possible with your order number and, where useful, clear photographs of the object and packaging.
Reporting visible transport damage promptly — ideally within 48 hours — helps us document and process the matter with the carrier. Missing this period does not affect your statutory rights.
If an item is defective, damaged or incorrect, your statutory rights apply. Where statutory subsequent performance is required, Lyssier bears the necessary costs, including necessary transport costs.
Lyssier GmbH
Wilhelmshofallee 120
47800 Krefeld
Germany
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